ORDERS MAY EXPERIENCE A DELAY DUE TO COVID 19. PLEASE READ OUR SHIPPING & HANDLING POLICY OR CONTACT SUPPORT.

DELIVERY & HANDLING

HANDLING

Information regarding Covid-19

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.

Our standard fulfillment estimate of 4 business days is currently closer to 6. We’re actively communicating with our fulfillment partner and following the latest news on Covid-19. Please if you have any questions, don't hesitate to contact support. This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

IF YOU START READING THIS PLEASE DO NOT STOP UNTIL THE END.


THE ENVIRONMENTAL IMPACT OF THE FASHION INDUSTRY IS HUGE. IT IS THE SECOND MOST POLLUTING INDUSTRY IN THE WORLD SO IT IS OUR RESPONSIBILITY TO DO OUR PART. OUR AIM IS TO BE THE CHANGE MAKERS IN THE INDUSTRY AND THEREFORE WE WILL FROM THIS POINT ONWARDS BE SLOWING DOWN AND STREAM-LINING OUR PRODUCTION PROCESS IN FUNCTION OF PRESERVING THE ENVIRONMENT. 

WHAT DOES THIS MEAN? INSTEAD OF PRODUCING OUR GARMENTS BEFORE OUR RESTOCKS/DROPS WE WILL NOW ONLY BE PRODUCING THE FABRICS BEFOREHAND. THE CONFECTION OF THE PRODUCTS WILL OCCUR AFTER YOU HAVE PLACED YOUR ORDER. BY OPTING FOR THIS APPROACH WE ARE ABLE TO KEEP LEFTOVER FABRICS AT A BARE MINIMUM AND THEREFORE REDUCE OUR CARBON FOOTPRINT ON THIS PLANET. 

WE THANK YOU FOR YOUR PATIENCE & FOR WANTING TO BE A PART OF THE CHANGE. 

SHIPPING

ONCE YOUR ORDER HAS LEFT THE BUILDING, YOU'LL RECEIVE A SHIPMENT E-MAIL FROM US CONTAINING A TRACKING CODE THAT YOU CAN USE TO LOCATE YOUR ITEMS UNTIL THEY ARRIVE AT YOUR DOOR.

USA ORDERS: PLEASE ALLOW 2 TO 4  WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL.

INTERCONTINENTAL ORDERS: PLEASE ALLOW 3 TO 8 WORKING DAYS FOR DELIVERY AFTER RECEIVING YOUR SHIPMENT E-MAIL. CUSTOMS MAY HOLD UP YOUR ORDER WHICH MAY CAUSE ITS DELIVERY TO BE DELAYED.

WE PARTNER WITH A RANGE OF COURIERS DEPENDING ON THE AREA TO DELIVER THE PACKAGES. FINAL DELIVERY COULD BE HANDLED BY YOUR LOCAL POSTAGE SERVICE.

RETURNS & EXCHANGES

IF YOU WANT TO RETURN OR EXCHANGE A DEMAGED/ FAULTY ITEM, PLEASE E-MAIL SHOP@HUSTLEWORLDWIDE.CO WITH THE FOLLOWING INFORMATION:

- ORDER NUMBER
- NAME ON THE ORDER
- E-MAIL ADDRESS THE ORDER WAS MADE WITH
- YOUR REQUEST

IF YOU'VE RECEIVED A DAMAGED OR FAULTY ITEM, PLEASE ALSO PROVIDE US WITH A CLEAR PHOTOGRAPH OF THE PROBLEM.

WE'LL GET BACK TO YOU WITH THE NECESSARY INFORMATION TO START THE RETURN PROCESS.

KEEP IN MIND THAT BUYER IS RESPONSIBLE FOR THE COST OF RETURNING THE ITEM(S) TO US.